Workplace Bullying, Job performance, Affect-Based Trust, dan Job Stress: Sebuah Studi Literatur pada Industri Perbankan

Abstract

Abstract

This study aims to analyze the relationship between Workplace Bullying, Affect-Based Trust, Job Stress, and job performance within the banking industry. The research background highlights the increasing work pressure, competitive culture, and hierarchical structure that characterize the banking sector conditions that often allow bullying behaviors to emerge. This study employs a literature review method, examining more than ten national and international empirical studies published within the last ten years. Data sources include academic journals, research reports, and other relevant scientific publications. The analysis identifies patterns among the variables based on documented empirical findings across various organizational settings. The results indicate that Workplace Bullying has a significantly negative impact on Employee Performance, both directly and through mediating variables. Affect-Based Trust tends to deteriorate in the presence of bullying, disrupting cooperation, communication, and interpersonal effectiveness. Job Stress emerges as the primary consequence of bullying and acts as a key mediator that amplifies its negative effect on performance. These relationships form an interconnected model that reflects a cascading effect that undermines the overall work environment in the banking sector.The study recommends strengthening bullying reporting mechanisms, fostering a culture of trust-based relationships, and implementing stress management programs to support emotional stability and sustain Employee Performance.

Abstrak

Penelitian ini bertujuan untuk menganalisis hubungan antara Workplace Bullying, Affect-Based Trust, Job Stress, dan job performance Industri perbankan. Latar belakang penelitian berangkat dari meningkatnya tekanan kerja, budaya kompetitif, serta struktur organisasi yang hierarkis di sektor perbankan yang seringkali memberi ruang bagi munculnya perilaku intimidatif. Studi ini menggunakan metode studi literatur dengan mengkaji lebih dari 10 penelitian nasional dan internasional dalam rentang sepuluh tahun terakhir. Sumber data berasal dari jurnal akademik, laporan penelitian, dan publikasi ilmiah yang relevan. Pendekatan analisis dilakukan dengan mengidentifikasi pola hubungan antarvariabel berdasarkan temuan empiris pada berbagai konteks organisasi. Hasil penelitian menunjukkan bahwa Workplace Bullying memiliki dampak negatif signifikan terhadap kinerja karyawan, baik secara langsung maupun melalui jalur mediasi. Affect-Based Trust terbukti menurun ketika bullying terjadi, sehingga menghambat kerja sama, komunikasi, dan efektivitas hubungan interpersonal. Selain itu, Job Stress menjadi konsekuensi utama bullying dan berperan sebagai mediator penting yang memperkuat pengaruh negatif tersebut terhadap kinerja. Kombinasi ketiga variabel ini menghasilkan model keterkaitan yang menunjukkan efek berantai yang merusak kualitas lingkungan kerja perbankan. Rekomendasi penelitian meliputi penguatan sistem pelaporan bullying, pengembangan budaya kerja berbasis kepercayaan, serta implementasi program manajemen stres untuk menjaga stabilitas emosional dan performa karyawan.